SUPPORT
We reply in one business day.
Check the common issues below first, most questions have an answer that doesn't need a back-and-forth.
COMMON ISSUES
Extraction failed or got the wrong details
Tap 'Edit details' on the Review screen and correct what we read wrong (year, mileage, price). Then continue, we'll generate the report from your corrected values.
The report didn't generate
This is almost always a temporary network issue or a model timeout. Pull down to refresh, or tap Generate again. If the second attempt fails, email us with the time of the attempt and we'll look at the logs.
I want a refund
Refunds for in-app purchases go through Apple directly, open Settings → Apple ID → Subscriptions or visit reportaproblem.apple.com. We don't have access to refund on Apple's side.
CONTACT
Email us directly.
Or prefer email? Write support@vinly.dev. We respond within one business day, US Pacific time.