SUPPORT
We reply in one business day.
Check the common issues below first — most questions have an answer that doesn't need a back-and-forth.
COMMON ISSUES
Extraction failed or got the wrong details
Tap 'Edit details' on the Review screen and correct what we read wrong (year, mileage, price). Then continue — we'll generate the report from your corrected values.
The report didn't generate
This is almost always a temporary network issue or a model timeout. Pull down to refresh, or tap Generate again. If the second attempt fails, email us with the time of the attempt and we'll look at the logs.
I want a refund
Refunds for in-app purchases go through Apple directly — open Settings → Apple ID → Subscriptions or visit reportaproblem.apple.com. We don't have access to refund on Apple's side.
CONTACT
Email us directly.
Or prefer email? Write support@vinly.dev. We respond within one business day, US Pacific time.