SUPPORT
We reply in one business day.
Check the common issues below first, most questions have an answer that doesn't need a back-and-forth.
COMMON ISSUES
The camera did not read the VIN
Clean the VIN plate, reduce glare, hold the phone steady, and keep all 17 characters inside the frame. You can also photograph the dashboard or paperwork, or enter the VIN manually from Home.
The vehicle details look wrong
Check the 17-character VIN for a mistaken letter or number and scan again. VINly validates the check digit before lookup. If the VIN is correct but the decoded vehicle is not, email us the VIN and what you expected to see.
Research or listings did not load
VIN research and nearby inventory require a network connection. Retry once, then check your connection. Listings can also be empty when no linked dealer inventory is available near that ZIP code.
How do I remove saved vehicles?
Open Settings in the iOS app and tap Clear Garage. Deleting the app also removes VINly data stored locally on that device.
CONTACT
Email us directly.
Or prefer email? Write support@vinly.dev. We respond within one business day, US Pacific time.